Connected and wearable medical device fulfillment combines consumer electronics logistics with medical device traceability. We handle serialized monitors, sensors and remote patient monitoring kits, including lithium battery shipping, activation inserts and RMA returns.
Serial numbers that link to patients and platforms
Wearable and connected devices, such as remote patient monitoring kits, cardiac monitors, glucose sensors, pulse oximeters and smart blood pressure cuffs, are almost always serialized. The serial number often links the physical device to a patient account, a software platform or a reimbursement program, which makes accurate serial capture essential.
We scan every device serial at pack-out and transmit it back to your systems with the order, so your platform knows which device belongs to which patient or clinic. Kits that include a hub, cuff, sensor and charging accessories are built as defined bills of materials, with each serialized component recorded on the shipment.
Lithium batteries and hazmat rules
Most connected devices contain lithium-ion or lithium metal batteries, which are regulated as Class 9 hazardous materials for transport. Batteries packed in or with equipment generally ship under UN3481 or UN3091, and the packaging, marking, quantity limits and service options differ by battery type, watt-hour rating and mode, under DOT 49 CFR and, for air, the IATA Dangerous Goods Regulations.
We pack and label battery-containing shipments to the applicable rules and select carrier services that accept them. Spare battery packs and chargers are classified separately and may carry different restrictions. Your battery specifications and test summaries are collected during onboarding so every SKU is configured correctly before the first order.
Activation, refurbishment and RMAs
Connected device programs depend on a smooth first use. We include activation cards, pairing instructions, patient education inserts and prepaid return labels with each kit, and we can vary inserts by clinic, payer program or language.
Many programs also reuse devices. Returned devices come into quarantine, are matched to their serial and patient or clinic order, checked against your inspection criteria and routed to your refurbishment or repair process, or held for your disposition. Any device returned with a reported malfunction is flagged to your complaint-handling team with its serial history. Reprocessing and refurbishment steps are performed according to your procedures, and the unit is released to stock only on your authorization.
Frequently asked questions
Can you capture serial numbers on wearable devices?
Yes. Every device serial is scanned at pack-out and returned to your systems with the order so devices can be linked to patients or clinics.
Can you ship medical devices with lithium batteries?
Yes. Battery-containing devices are packed, marked and labeled to the applicable DOT and IATA requirements, commonly UN3481 or UN3091, and shipped on carrier services that accept them.
Do you handle returns of connected medical devices?
Yes. Returned devices are received into quarantine, matched by serial, inspected to your criteria and routed to refurbishment, repair or your complaint process as you direct.