DTC medical supply fulfillment ships healthcare products directly to patients and consumers without giving up traceability. We fulfill Shopify, marketplace and subscription orders with lot capture, discreet packaging, Amazon FBA prep and returns that route to quarantine first.
Ecommerce speed with medical controls
Direct-to-consumer medical brands sell everything from compression garments, mobility aids and blood pressure monitors to continuous-use disposables and over-the-counter diagnostics. Customers expect ecommerce speed and tracking, while the products still carry lot numbers, expiration dates and, sometimes, serial numbers that the manufacturer must be able to trace.
We run DTC orders through the same controlled inventory as B2B orders. Orders flow from Shopify, other storefronts and marketplaces, are allocated FEFO, and are scan-verified at pick and pack with lot and serial recorded on each shipment. That way a recall that touches a lot sold online can be scoped to individual customers, not to everyone who ever bought the product.
Discreet packaging and patient privacy
Many medical supplies are personal. Incontinence products, ostomy supplies, catheter supplies and some diagnostics should arrive in plain outer packaging with no product description visible. We offer discreet shipping cartons and mailers, neutral return labels and packing slips that omit sensitive product names where you choose.
Patient information deserves the same care. Order data is used only to fulfill and support the order, access is limited by role, and we work with your privacy and compliance team on the safeguards your program needs. If your program involves protected health information under HIPAA, we can discuss a business associate agreement during onboarding so responsibilities are documented.
Subscriptions, auto-ship and marketplaces
Consumable medical supplies often sell on a recurring basis: monthly sensor or lancet replenishment, quarterly CPAP supplies, auto-ship disposables. We ship subscription orders on your billing cycle, handle bundles and kits as defined SKUs, and keep enough releasable dating in stock that a subscriber never receives a near-expiry box.
Marketplace channels are supported too. We ship marketplace seller-fulfilled orders to each channel's requirements, and we prep and send inventory into Amazon FBA with FNSKU labels, expiration dates where required and carton contents information. Some medical and health categories on Amazon require approval before listing, and those approvals remain your responsibility.
Returns, RMAs and complaints
Medical product returns cannot be restocked on appearance alone. Every DTC return is received into quarantine, matched to the original order, and inspected against your criteria for packaging integrity, seals, dating and condition. Sterile or single-use products with any compromise are not returned to stock.
When a customer reports a malfunction, injury or performance problem, that return is flagged and routed to your complaint-handling process with the order, lot, serial and photos attached, because complaint evaluation and any Medical Device Reporting under 21 CFR Part 803 belong to the manufacturer. Product that passes your criteria is returned to sellable stock under its original lot. Everything else is held for your disposition.
What's included
- Shopify and storefront integrations
- Lot and serial capture on every DTC order
- Discreet cartons and neutral packing slips
- Subscription and auto-ship order waves
- Amazon FBA prep and marketplace fulfillment
- Returns received into quarantine first
- Complaint flagging with order, lot and photos
Frequently asked questions
Can you ship medical supplies directly to patients?
Yes. We fulfill direct-to-patient and direct-to-consumer orders from Shopify, other storefronts and marketplaces, with lot capture, FEFO allocation and discreet packaging options.
Do you offer discreet packaging for medical products?
Yes. We ship sensitive medical products in plain outer cartons or mailers with neutral packing slips that can omit product names.
Can you prep medical products for Amazon FBA?
Yes. We prep and ship inventory to Amazon FBA with FNSKU labels, expiration dating where required and carton contents information. Category approvals for medical products remain the seller's responsibility.
How do you handle returned medical supplies?
Returns go to quarantine, are inspected against your criteria and are restocked only if they pass. Returns reporting a malfunction or injury are routed to your complaint-handling process.